RETURN & EXCHANGE
About returns and exchanges
Return deadline and conditions: Within 7 days of receiving the product.
Return shipping costs: Returns due to customer's convenience will be borne by the customer. If the product is defective, we will cover the cost.
*We cannot accept unilateral returns without contacting us.
About return conditions
For returns due to customer's convenience, a return handling fee of 500 yen will be charged. For customers who purchased the product with free shipping at the time of shipping, the shipping fee at the time of shipping will be deducted from the refund amount.
In addition, the refund method differs depending on the payment method, but in the case of refund by bank transfer, the transfer fee will be deducted from the refund.
Thank you for your understanding.
*We cannot accept unilateral returns without contacting us, so please understand.
●About shipping costs for exchanges <In case of customer's convenience>
○If the size does not fit
○Customer's order mistake
*The customer will be responsible for the round-trip shipping fee.
Defective products: 1) Regarding exchanges for initial defects and incorrectly delivered products In the unlikely event of an initial defect or incorrect delivery, please contact us within 3 days of the date of arrival of the product.
Please note that we may not be able to accept exchanges in the following cases.
・Products that have been used (tags, tags cut, etc.) or washed
・Stained by the customer
・Damaged products
・Cleaned products
・If more than 7 days have passed since the product arrived
・If the store deems the order malicious, such as a lack of desire to purchase
<Conditions for initial defective products>
○ Defective products
○ Incorrectly delivered products (if a different product is delivered than the one ordered)
※ All shipping and handling fees for exchanges will be borne by our company.
If you have any other questions or concerns, please contact us.
We will accept returns and exchanges in the event of defects or defects in the product that are the result of our fault.
Please contact us by phone or email within 7 days of receiving the product.
※ Returns and exchanges will be made at the customer's discretion if the product is different from what you expected, the end of the thread is slightly loose, or the stitching is slightly loose. Thank you for your understanding.